Which term refers to a written plan established to address areas of concern or substandard practice identified in an evaluative study or audit?

Which term refers to a written plan established to address areas of concern or substandard practice identified in an evaluative study or audit?

• A. Quality
• B. Standards
• C. Norms and expectations
• D. Action plan

Answer: (D)

When an evaluative study or audit identifies areas of concern or substandard practice, a written plan to address those gaps is called an action plan. This document turns findings into concrete steps for improvement, outlining what needs to be done, who will do it, and by when. It also includes how progress will be measured, which keeps the effort accountable and trackable. While quality, standards, and norms and expectations relate to the level and criteria of performance, they describe what is expected rather than detailing the specific steps to fix identified problems.

When an evaluative study or audit identifies areas of concern or substandard practice, a written plan to address those gaps is called an action plan. This document turns findings into concrete steps for improvement, outlining what needs to be done, who will do it, and by when. It also includes how progress will be measured, which keeps the effort accountable and trackable. While quality, standards, and norms and expectations relate to the level and criteria of performance, they describe what is expected rather than detailing the specific steps to fix identified problems.