Which term describes a process of evaluating a service to ensure goals are being met?

Which term describes a process of evaluating a service to ensure goals are being met?

• A. Quality Control
• B. Quality Improvement
• C. Quality Measurement
• D. Quality Assurance

Answer: (D)

Quality Assurance is the systematic, standards-based process of evaluating a service to ensure goals are met. It involves planning and carrying out activities that verify services align with defined requirements, monitor performance, and implement corrective actions when gaps appear. This proactive approach keeps delivery consistent with expectations and helps prevent problems before they affect residents. By contrast, Quality Control focuses on detecting defects in the final output; Quality Improvement concentrates on ongoing changes to improve processes; Quality Measurement is about selecting and using metrics to gauge quality. Thus, the described process aligns with Quality Assurance.

Quality Assurance is the systematic, standards-based process of evaluating a service to ensure goals are met. It involves planning and carrying out activities that verify services align with defined requirements, monitor performance, and implement corrective actions when gaps appear. This proactive approach keeps delivery consistent with expectations and helps prevent problems before they affect residents. By contrast, Quality Control focuses on detecting defects in the final output; Quality Improvement concentrates on ongoing changes to improve processes; Quality Measurement is about selecting and using metrics to gauge quality. Thus, the described process aligns with Quality Assurance.